Author Archives: cotwohk

【cotwo】提供全方位日本商品代購服務。 無論您想購買專門店、實體店、期間限定店或日本網店的商品，只要不屬於航空管制危險品，日本境內找得到的我們都能為您代勞。歡迎隨時洽詢！

【cotwo】provides full-range proxy buying service for all Japanese goods. From physical stores and limited pop-ups to online shops, if it’s sold in Japan and not restricted air cargo, we can get it for you. Contact us for details!”

為了更快速地為您服務，歡迎透過以下方式聯繫我們聯絡方式 ：

• Email: order_cotwohk@cotwohk.com
• Tel: +852 2893 7760
• WhatsApp / LINE / WeChat: +852 6415 8518

🛍️ 服務流程與條款 | Terms & Process

項目 Item	詳情說明 Description
訂金要求 Deposit	確認訂單後，須支付至少貨品金額的一半作為訂金。 (Min. 50% deposit required)
報價時效 Validity	報價按當日匯率計算，僅限回覆當天有效。逾期請重新諮詢。 (Quotes valid for 1 day only)
到貨時間 Delivery	付款後約 7-10 個工作天抵達香港店舖。 (Estimated 7-10 days to store)
缺貨處理 Out of Stock	若商品售罄，我們將全額退還您的訂金。 (100% refund if sold out)

✈️ 運費計算 | Shipping Costs

注意：預訂報價不含國際運費。 運費將於提貨時根據實際重量或體積計算。

• 收費標準： 每 500g 為 HKD 50（不足 500g 亦按 500g 計費）。
• 計算方式： 取 實重 或 體積重量 之較高者。
• 體積重公式： 長度 (cm) x 寬度 (cm) x 高度 (cm) / 5000。

⚠️ 重要注意事項 | Important Notices

• 禁運限制 (Restrictions): 根據日本出口及目的地進口法規，部分商品可能無法郵寄。
• 客戶責任 (Responsibility): 顧客有責任確認購買商品是否符合當地海關法規。
• 免責聲明 (Disclaimer): 若因禁運品導致訂單取消、海關扣押或無法郵寄，本公司恕不承擔責任，亦不接受退款要求。
• 額外費用 (Additional Fees): 寄出後若發現禁運品，產生之所有處理手續費由顧客全額承擔。
• 參考資訊：請查閱禁運品一覽表 (BANNED ITEMS LIST)以獲取更多資訊。

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For a faster response, please reach us via:

Email: order_cotwohk@cotwohk.com

WhatsApp / LINE / WeChat: +852 6415 8518

Phone (Tel): +852 2893 7760

Service Detail	Description
Deposit Requirement	A deposit of at least 50% of the item’s value is required to confirm your pre-order.
Price Validity	Quotes are based on the current exchange rate and are valid only on the day of the reply. If the deposit is not paid within this timeframe, please request a new quote.
Delivery Time	Items typically arrive at our store 7 to 10 working days after the deposit is confirmed.
Sold-Out Policy	If an item becomes unavailable or sold out, we guarantee a full refund of your deposit.

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✈️ Shipping Costs & Calculation

Important: Pre-order quotes do not include international shipping fees. Shipping costs are collected upon the arrival of the item at our store.

• Rate: HKD 50 per 500g (Weights under 500g will be rounded up to 500g).
• Method: Shipping is calculated based on the Actual Weight or Volumetric Weight, whichever is higher.
• Volumetric Formula:　Length (cm) x Width (cm) x Height (cm) / 5000.

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⚠️ International Shipping Restrictions (Important Notice)

• Export Restrictions: Certain items may be restricted or prohibited for international shipping under Japanese export regulations.
• Customer Responsibility: It is the customer’s sole responsibility to ensure that items purchased comply with the import laws and customs regulations of their specific country/region.
• Liability Disclaimer: 【cotwo】 is not liable for any losses, customs seizures, or order cancellations resulting from the purchase of prohibited items. In such cases, no refunds or cancellations will be accepted.
• Handling Fees: If a prohibited item is discovered after shipment, the customer is responsible for all associated handling and return fees charged by the shipping carrier.
• Reference: Please refer to the (BANNED ITEMS LIST) for more nformation.