【cotwo】提供全方位日本商品代購服務。 無論您想購買專門店、實體店、期間限定店或日本網店的商品，只要不屬於航空管制危險品，日本境內找得到的我們都能為您代勞。歡迎隨時洽詢！
【cotwo】provides full-range proxy buying service for all Japanese goods. From physical stores and limited pop-ups to online shops, if it’s sold in Japan and not restricted air cargo, we can get it for you. Contact us for details!”
為了更快速地為您服務，歡迎透過以下方式聯繫我們：
| 聯絡方式 | 資訊 |
| 電子郵件 (E-mail) | order_cotwohk@cotwohk.com |
| 電話 (Tel) | +852 2893 7760 |
| 即時通訊 (WhatsApp / LINE / Wechat) | +852 6415 8518 |
服務條款與流程
【cotwo】日本網店商品代訂服務
| 服務項目 | 詳情說明 |
| 預訂流程與訂金 | 我們可代您在日本網店預訂商品。確認訂單後，須支付至少一半貨品金額作為訂金。 |
| 價格有效期限 | 預訂價格將按當日匯率計算，僅在我們回覆的電子郵件當天有效。若未能於指定時間內付款，請重新提交訂單以進行報價。 |
| 交貨時間 | 貨品將於付訂金後約 7-10 日送達我們店鋪。 |
| 缺貨處理 | 若商品不幸已售罄，我們將會全額退還您的訂金。 |
運費與收費標準
| 費用項目 | 詳情說明 |
| 報價不含運費 | 我們回覆的預訂價格不包括商品寄往您所在地的國際運費。 |
| 運費計算 | 運費將在提貨時收取，並按**貨品的重量或體積（取較高者）**計算。 |
| 體積計算公式 | 長度 (cm) x 寬度 (cm) x 高度 (cm) / 5000。 |
| 收費標準 | 每 500 克運費為港幣 50 元（不足 500 克亦將按 500 克收費）。 |
| 顧客同意 | 提交訂單即表示顧客同意並接受上述運費計算方式。 |
重要注意事項（國際郵寄限制）
- 出口限制：根據日本出口規定，部分貨品可能無法提供國際郵寄服務。
- 顧客責任：請顧客自行查詢所在國家/地區的相關進口及禁運規定。
- 免責聲明：對於因購買禁運品所造成的任何損失、取消訂單或無法郵寄的情況，我們不承擔任何責任，且不接受取消或退款要求。
- 禁運品處理：一旦發現國際郵寄禁運品已寄出，將依據運送公司規定處理，所產生的一切費用將由顧客全額承擔。
- 參考資訊：請查閱禁運品一覽表 (BANNED ITEMS LIST)以獲取更多資訊。
【cotwo】Japan Online Item Pre-Order Service
| Service Detail | Description |
| Deposit Requirement | A deposit of at least half of the item’s value is required upon placing a pre-order. |
| Price Validity | The quoted pre-order price is based on the current exchange rate and is valid only on the day of our email reply. If the deposit is not paid within the specified time, please resubmit your order for a new quote. |
| Delivery Time | Items will be delivered to our store approximately 7 to 10 days after the deposit is paid. |
| Sold-Out Policy | Should the item unfortunately be sold out, we guarantee a full refund of your deposit. |
Shipping Cost & Payment
| Fee Item | Description |
| Exclusion | The pre-order price does not include the international shipping cost to your location. |
| Shipping Calculation | Shipping cost is charged upon collection and is calculated based on the higher of the item’s weight or volume. |
| Volume Formula | Length (cm) x Width (cm) x Height (cm) / 5000. |
| Rate | The shipping cost is HKD 50 per 500g (weights less than 500g are rounded up to 500g). |
| Customer Agreement | By placing an order, customers acknowledge and agree to this shipping cost method. |
Important Notice (International Shipping Restrictions)
- Export Restrictions: Some items may be restricted or prohibited for international shipping under Japanese regulations.
- Customer Responsibility: Customers are solely responsible for researching and ensuring the purchased items comply with the import regulations of their country.
- Liability Disclaimer: We are not liable for any losses, cancellations, or refunds incurred due to the mistaken purchase of prohibited items.
- Prohibited Items Handling: Any prohibited items discovered after shipping will be handled according to the shipping company’s regulations, and all associated fees will be the customer’s responsibility.
- Reference: Please refer to the (BANNED ITEMS LIST) for more information.